We currently only have access to 4 payments statuses within the "Update Payment" box when processing payments. I understand that certain statuses are unavailable to admins when the payments are being processed by Blackbaud so as to not disrupt their payment process. However, since our payments are client-processed, we would like access to the full list of 10 payment statuses outside of just the API functionality.
One example of an issue that we've run into is the only way to access the "Processing" status is to completely open and resubmit the entire batch for processing. In our current payment process, we have some payments that will get kicked back so when we resubmit for processing, we would like to not disrupt the status of every other payment in the batch. If "Processing" were an option from the "Update Payment" box, we would not have to disrupt the others in the batch.
Client Name | Nationwide |
Employee Name | Joel Boose |